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Thomas GILLIEAUX

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Recent activity by Thomas GILLIEAUX
  • Where and when can meal vouchers be used?

    In response to changing eating habits, the use of meal vouchers has evolved to better meet employees' needs. Here's what's changing in Luxembourg from 01/01/2024: - Meal vouchers can be used in re...

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  • How can I change the daily value of meal vouchers I give my employees?

    How can I change the daily value of meal vouchers I give my employees? It couldn't be easier! You can change the daily amount of your meal vouchers directly when placing your next order in your ...

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  • When are the vouchers loaded on the cards

    The vouchers are loaded onto your employees' Edenred cards according to the loading time specified in your contract. New! The loading deadline no longer takes into account working and non-working d...

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  • Why contactless and mobile payments with the Edenred card are sometimes refused by merchants?

    Some shops and supermarkets have decided to no longer accept contactless and mobile payments with the Edenred card. In this case, your employees must insert their card in the terminal to complete t...

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  • Go digital with the Edenred card!

    31 December will mark the end of vouchers issued in paper format in Luxembourg. Why and how do you go digital with the Edenred card? It’s very simple. We’ll explain everything you need to know! Wat...

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  • My first order

    How can I order? Ideally, you place your first order through your customer webspace. This customer area will be created and communicated when you sign your contract with Edenred. You can find mo...

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  • How to order through a social secretariat?

    A lot of companies work with a social secretariat for their orders of Edenred products (Ticket Restaurant or Ticket Compliments).  Edenred has contacted the most important social secretariats in or...

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  • How to add an employee?

    If you want to add an employee, go to your client webspace: www.MyEdenred.lu.  Click on "My company", next on "My employees" and finally on the green button on the right "Add an employee". The sea...

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  • What is the structure of my organisation and how can I change it?

    Your organisation is composed of three levels: the cost centre, the delivery point and the distribution point. The Invoice Site This is the address which is used on the financial documents (bills,...

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  • How to order through my customer web space?

    Through your customer web space, you can place an order of Ticket Restaurant, Ticket EcoCheques, Ticket Compliments or Ticket Sport & Culture in two ways for a new employee. You can choose to place...

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