Edenred Support Team
Articles
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Where and when can meal vouchers be used?
In response to changing eating habits, the use of meal vouchers has evolved to better meet employees' needs. Here's what's changing in Luxembourg from 01/01/2024: - Meal vouchers can be used in re...
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How can I change the daily value of meal vouchers I give my employees?
How can I change the daily value of meal vouchers I give my employees? It couldn't be easier! You can change the daily amount of your meal vouchers directly when placing your next order in your ...
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When are the vouchers loaded on the cards
The vouchers are loaded onto your employees' Edenred cards according to the loading time specified in your contract. New! The loading deadline no longer takes into account working and non-working d...
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Why contactless and mobile payments with the Edenred card are sometimes refused by merchants?
Some shops and supermarkets have decided to no longer accept contactless and mobile payments with the Edenred card. In this case, your employees must insert their card in the terminal to complete t...
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Go digital with the Edenred card!
31 December will mark the end of vouchers issued in paper format in Luxembourg. Why and how do you go digital with the Edenred card? It’s very simple. We’ll explain everything you need to know! Wat...
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Which possibilities does my customer webspace offer me?
Through your customer webspace you can (according to the role that is assigned you) use the following functions: Place orders. More information Follow your orders Manage your employees: Add new ...
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How do I give others access to my customer webspace?
You can give access to your customer webspace to others and identify them as Representatives. These persons subsequently can log in into your customer webspace with a username and a unique password...
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Where can I find my payment request?
The payment request will be sent via e-mail to the contact person that is mentioned in your contract. If you haven't received your payment request - and you can't find it in your junk mail -, you c...
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How do I activate my employee's card?
Warning! Don't activate any other cards then those you or your employee have already received. If you would activate a card you haven't yet received and it would fall into the wrong hands, the car...
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What is the structure of my organisation and how can I change it?
Your organisation is composed of three levels: the cost centre, the delivery point and the distribution point. The Invoice Site This is the address which is used on the financial documents (bills,...