Edenred Support Team
Articles
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My first order
How can I order? Ideally, you place your first order through your customer webspace. This customer area will be created and communicated when you sign your contract with Edenred. You can find mo...
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I did not receive my employee's card
Check the following three points through your customer webspace under the tab "Last orders": Has there been an order for a card after an order for one of our products? If not, your employee alrea...
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How to add an employee?
If you want to add an employee, go to your client webspace: www.MyEdenred.lu. Click on "My company", next on "My employees" and finally on the green button on the right "Add an employee". The sea...
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How to order through my customer web space?
Through your customer web space, you can place an order of Edenred Meal orEdenred Gift in two ways for a new employee. You can choose to place an order online or with an order file. Over 30 emplo...
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How to order through a social secretariat?
A lot of companies work with a social secretariat for their orders of Edenred products (Edenred Meal or Edenred Gift). Edenred has contacted the most important social secretariats in order to gua...
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My employee's card is lost or has been stolen
If your employee's card is lost or has been stolen, your employee has to block his card himself online through his personal webspace www.MyEdenred.lu. Next, the card will be unusable. Attention, t...
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How to hide my old employees?
It is possible to deactivate employees who don't work any longer in your company. Log in into your customer webspace, click on "My company" and choose the screen "My employees" : The list of your ...
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My employee's card is damaged, what do I have to do?
If your employee's card is damaged, your employee has to block his card himself through his personal webspace www.MyEdenred.lu. The card will then become unusable. Attention, this process is irrev...